Account Management
That Feels Like a True Partnership
Our Account Management Team is the heartbeat of TDI; dedicated partners who make sure you always feel like our most important client. With concierge-style care and big-agency resources, we provide proactive communication, tailored strategies, and the support you need!
Ready to experience the difference? Let’s talk.
That means you get the best of both worlds:
- Scale & Expertise – A full team of specialists across SEO, PPC, design, content, and analytics.
- Personal Attention – A dedicated account manager who knows your brand inside and out.
- Tailored Service – Strategies designed around your unique goals, not cookie-cutter templates.
Every client we work with receives high-touch support, proactive communication, and strategies built to drive measurable growth. No matter your size, you’ll always feel like our priority, because you are.
Dedicated Account Manager
Their role is simple but powerful:
- Strategist – Developing and adapting your marketing roadmap.
- Advocate – Prioritizing your needs across our team.
- Communicator – Keeping you informed with clarity and consistency.
- Problem Solver – Identifying solutions before challenges become roadblocks.
Think of them as your marketing concierge, your direct connection to our full suite of digital marketing experts.
Communication & Responsiveness
- Fast Response Times: Whether by phone, email, or Zoom, your account manager is available when you need them.
- Regular Touchpoints: Expect weekly check-ins, monthly strategy and reporting calls, and quarterly reviews.
- Proactive Outreach: We don’t wait for you to ask; we reach out first to keep you informed and ahead.
You’ll always feel connected, heard, and supported. This is how a large-capacity agency delivers a boutique-level client experience.
Customized Strategy & Roadmapping
A typical client journey includes:
- Onboarding Discovery & Audit – We learn your goals, challenges, and opportunities.
- Strategy Development – Tailored marketing plans designed for your industry and objectives.
- Execution & Optimization – Rolling out campaigns with precision and agility.
- Reporting & Review – Measuring results and providing clear next steps.
- Continuous Adaptation – Adjusting strategies based on trends, data, and feedback.
Your roadmap isn’t static; it’s a living plan that grows with you. You gain access to the resources of a full-service agency, guided through a client experience that feels personal and responsive.
Proactive Problem Solving
With the scalability to monitor industry shifts, algorithm changes, and competitor activity, our team stays ahead of the curve. At the same time, your account manager ensures those insights are transformed into tailored action plans designed specifically for your business.
Instead of reacting, we anticipate. Instead of waiting, we prepare. You get solutions before problems even reach your radar.
- Google rolls out an algorithm update? We’ll adjust your SEO strategy immediately.
- Competitors launch an aggressive ad campaign? We’ll refine your targeting and messaging.
- Shifts in client behavior? We’ll bring you new ideas to stay ahead.
Your account manager is always scanning the horizon so you can focus on what matters most, your clients.
Why TDI Account Management Is Different
| Typical Agency | The Digital Intellect |
|---|---|
| Slow to respond | Fast, proactive communication |
| Confusing reports | Clear, plain-English insights |
| One-size-fits-all | Customized, evolving strategy |
| Reactive to issues | Proactive, anticipatory problem solving |
| Detached vendor | Concierge-style partner |
Ready for Marketing That Feels Like a True Partnership?
Frequently Asked Questions
Your account manager is your dedicated point of contact. They act as strategist, communicator, and advocate, making sure your marketing strategy is aligned with your goals, providing proactive updates, and connecting you with our full team of digital experts.
It depends on your specific marketing package! We tailor our services to your needs, and this is true with Account Management as well. During the sales process, we’ll help you determine exactly what fits your business’s needs. In general, most clients will hear from our Account Managers at least once a week, with monthly reporting and strategy calls.
Most agencies are reactive; we’re proactive. That means anticipating industry shifts (like Google updates), offering customized strategies instead of one-size-fits-all plans, and communicating in plain English so you always know what’s happening.
Yes. Because we specialize in behavioral health and healthcare marketing, our account managers already understand your challenges, compliance needs, and client journey. That allows us to provide strategies that are both effective and ethical.
You’ll get monthly performance dashboards with clear KPIs, along with actionable recommendations. We go beyond “data dumps.” every report is designed to give you insights you can use to make smarter business decisions.
